Welcome to California Costume Store’s FAQ page! We’re here to help you with any questions you might have about our spooky products, shipping, returns, and more. Dive into the details below to ensure your Halloween experience is perfectly terrifying!

Product Questions

What types of costumes do you offer?
We specialize in a range of spine-chilling costumes including Evil Clown, Frankenstein, Mummy, Scarecrow, and Straight Jacket outfits. Plus, we have scary accessories, masks, and makeup to complete your horrifying look!
Are your costumes and accessories high quality?
Absolutely! We pride ourselves on offering premium costumes and professional-grade makeup and accessories designed to make you the star of any horror event.
Do you offer makeup and masks for specific themes?
Yes! We have specialized Scary Clown Makeup, Scary Halloween Makeup, and a variety of masks including Scary Clown Masks and general Scary Masks to fit any terrifying theme.

Shipping & Delivery

Where do you ship to?
We ship worldwide, excluding Asia and some remote areas, to bring our frightful products to horror enthusiasts everywhere!
What are your shipping options?
We offer two options: Standard Shipping via DHL or FedEx for $12.95 (10-15 days delivery after dispatch) and Free Shipping on orders over $50 via EMS (15-25 days delivery after dispatch).
How long does order processing take?
Orders are processed within 1-2 business days before dispatch. Delivery times then depend on your chosen shipping method.
Can I track my order?
Yes! Once your order is dispatched, we provide tracking information via email so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition. Contact us at [email protected] to initiate a return.
Are there any items that cannot be returned?
For hygiene reasons, makeup and opened accessories cannot be returned unless defective.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes! We use encrypted payment processing to ensure your financial details are safe and secure.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future spooky seasons!

Contact & Support

How can I contact customer support?
Reach out to us via email at [email protected] for any questions or concerns. We’re here to help make your Halloween horrifyingly great!
What are your business hours?
Our support team is available Monday to Friday, 9 AM to 5 PM EST, to assist you with any inquiries.
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